FAQs

Faqs

The following will explain the method to solve it: 1. You can first use the Type-C cable to connect and charge for 30 minutes. 2. Long press the power button for about 10 seconds to start the phone. 4. Press the volume down button and also power button to force restart. 5. If the phone still cannot be started, it is suggested to send the mobile phone to AZOM after-sale for inspection and maintenance.
When you store the Desert Two for a long time, keep the phone with at least half capacity of battery. Also, avoid storing or charging the Desert Two in high temperature environments, including direct exposure to the sun for a long time. All rechargeable batteries are consumables, and as the battery ages, the performance of the battery decreases. And, 1. If The battery is out of battery, and the charging icon can be displayed within ten minutes of normal charging and the battery can be charged no
When your device is charging, you'll see a lightning icon inside the battery icon in the status bar or a larger battery icon on the lock screen. If the device is charging slowly or cannot be charged, follow these steps and try again after completing each step: ⦁ Inspect the charging cable and USB adapter for signs of damage, such as broken or bent pins. Do not use damaged accessories. ⦁ Check that the connection between the charging cable, the USB adapter, and AC power is secure, or try another.
The following situation will cause Heat Problem: 1. The fever caused by running too much software in the background and it can be cleared in the background; 2. Heat generated when the network signal is poor; 3. Heat caused by mobile phone charging; 4. Heat caused by high ambient temperature; While Desert Phone is being charged, please don’t operate Desert Two until it finishes charging
Follow check these steps and try again after completing each step: 1. Check whether the app has an updated version: If the app itself has a bug or is incompatible, it will not work properly; 2. Uninstall and reinstall the app: If the update does not solve the problem, it is recommended to try to download again after uninstalling the app; 3. Contact App Developer; If you have trouble using AZOM Care, please contact AZOM Tech Support. If you have trouble using a third-party app, contact the app de
The following situation will cause Heat Problem: 1. The fever caused by running too much software in the background and it can be cleared in the background; 2. Heat generated when the network signal is poor; 3. Heat caused by mobile phone charging; 4. Heat caused by high ambient temperature; While Desert Phone is being charged, please don’t operate Desert Two until it finishes charging.
If you press the power button and the volume down key at the same time when you boot the smartphone, you will see a screen to select "Factory Mode" A) Please press the volume down key to select the bottom row (Reboot), and then press the power button. Desert Two will automatically restart and return to normal. B) Long time pressing the power on key 10s, and then can restart the phone. 2）If you press the power button and the volume UP key at the same time when you boot on the smartphone, you
(If there are important information and photos in the mobile phone, please don’t use this step since it will erase all data) How to erase content from Desert 2 ,Learn how to erase the information on Desert 2 and reset the device to factory settings: Please Erase all data at Path: “Settings-System-Advanced-Reset Options-Erase all data(factory reset)-Reset Phone- ERASE Everything”
(If there are important information and photos in the Desert Mobile, please don’t use these step) 1.Long press the power button + volume up button to enter the recovery mode in the shutdown state, and when the robot appears, press and hold the power button + volume up button at the same time for 1~2 seconds to enter the recovery interface to select wipe data/factory reset and wipe cache partition mode to clear Data , and then choose Reboot system now (if the machine has logged in to a Google account before, it is necessary to log in to the Google account before using it to log in for authen
You send us a maintenance request via Azom Care app in your device or our website, then we contact you for support
Setting - System navigation - Chose Gesture navigation for full screen, and choose 3- button to show (Back, home and switch app buttons) at the button of the screen
settings - System navigation settings - back sensitivity - drag to choose the level
settings - system - languages & input - languages - Add language - Choose language - once it's added hold and drag it to the top by long press
Settings - Phone overview - Wireless update - Check for updates – Update
Settings - System - Gestures - Three finger screenshots You can still take screenshots by pressing the power button in conjunction with the volume down button
You can download app xrecorder from store or similar apps
Open the image you want to set as a wallpaper - Click on the three dots in the upper left corner - Choose to use as... - Choose background images - Tap on set wallpaper then choose the appropriate option for you
Settings - System - Languages and input - Languages - Add a language - Arabic Saudi Arabia - Long press on the selected language and drag it to the top of the list to select it as the device language
In this link you can find the general specifications of the device https://www.azom.co/en/products/desert2 If you need more details, go to the user manual and find all the specifications https://care.azom.co/uploads/Desert%20User%20Manual%20%20ar.pdf
Electronic payment needs NFC turned on from the settings: 1- Download MADA App 2- Define your ATM card 3- If you a fingerprint ID set, place your finger in conjunction with placing the mobile on the payment device, or make sure that the mobile is unlocked beforehand
Settings - Display -Advanced- font size
Cash on delivery is only allowed if order is confirmed via Whatsapp, 23 SAR fees will be added
Azom is a Saudi technology company based in Riyadh, Saudi Arabia. Azom designs, develops, and sells smartphones, electronics and mobile software.
+966 53 595 9521
DESERT 1, DESERT 2, BUDS
Azom Office | Prince Mohammad bin Saad bin Abdulaziz road, Al Aqeeq, Riyadh 13515 - 2738, Building no. 6383, 2nd floor
Cash on delivery is only allowed if order is confirmed via Whatsapp, 23 SAR fees will be added
Many cell phones come with a 2-year limited warranty which can be extended. Warranties usually cover manufacturing defects and hardware malfunctions but do not cover damage from accidents and misuse. Insurance costs you extra each month and helps you pay to fix cracked screens, water damage, and other repairs.
2 years from date of purchase
Manufactoring problems and non human-error problems
(Settings - about Desert2 - Check for update - update - install)
An application through which the warranty is activated. Allows you to contact us and request maintenance services by easily logging in and filling in your data, in Azom mobiles.
Help - contact request - maintenance request - my notifications
Send a maintenance request through the Azom Care app on your mobile phone or by filling in your data here https://www.azom.co/azom_care and we will contact you to repair the device
Send a maintenance request through the Azom Care app on your mobile phone or by filling in your data here https://www.azom.co/azom_care and we will contact you to repair the device & direct you to pay maintenance fees via our website
Follow instructions here https://azom.co/en/products/watch. If connection fails, go to mobile settings > bluetooth > connected devices > forget the watch and proceed to connect again. Your watch name can be found as below
Method 1: tap-and-hold the current dial background on your watch > swipe left or right to see different backgrounds> tap on the one you like and it will be set. Method 2: Login to Azom Watch app > Dial Settings > select any theme you like
1. Please first check whether the mobile location (GPS) service is turned on. 2. If watch has been connected to other mobile phones before, make sure to remove their connection. Go to phone settings > Bluetooth > forget or remove the watch from connected devices and then connect to your mobile again via Azom Watch app > enable notifications from app in My Device screen > check again and they should work 3. If none of the above works, please turn off the Bluetooth of your phone, wait for 2 minutes and then turn it on again, or restart the watch/phone and then re-connect.
1. After connecting the watch to Azom Watch app, you must pull down to refresh in home screen and data will be syncrhonized 2. If pull down to refresh doesn't work, close the app and re-login and it will refresh data
After heart rate data is recorded (as below pic), slide the watch screen from left to the right, then data will be saved in watch History and be synchronized to Azom Watch app
The waiting time to read the required measurement is from 10 to 30 seconds. If it is not read successfully, please restart the watch and leave it for 10 seconds and then retry
Open Azom Watch app, go to My Device and tap on Firmware Upgrade
The following will explain the method to solve it: 1. You can first use the Type-C cable to connect and charge for 30 minutes. 2. Long press the power button for about 10 seconds to start the phone. 4. Press the volume down button and also power button to force restart. 5. If the phone still cannot be started, it is suggested to send the mobile phone to AZOM after-sale for inspection and maintenance.
When you store the River Two for a long time, keep the phone with at least half capacity of battery. Also, avoid storing or charging the River Two in high temperature environments, including direct exposure to the sun for a long time. All rechargeable batteries are consumables, and as the battery ages, the performance of the battery decreases. And, 1. If The battery is out of battery, and the charging icon can be displayed within ten minutes of normal charging and the battery can be charged no
When your device is charging, you'll see a lightning icon inside the battery icon in the status bar or a larger battery icon on the lock screen. If the device is charging slowly or cannot be charged, follow these steps and try again after completing each step: ⦁ Inspect the charging cable and USB adapter for signs of damage, such as broken or bent pins. Do not use damaged accessories. ⦁ Check that the connection between the charging cable, the USB adapter, and AC power is secure, or try another.
The following situation will cause Heat Problem: 1. The fever caused by running too much software in the background and it can be cleared in the background; 2. Heat generated when the network signal is poor; 3. Heat caused by mobile phone charging; 4. Heat caused by high ambient temperature; While River Phone is being charged, please don’t operate River Two until it finishes charging
Follow check these steps and try again after completing each step: 1. Check whether the app has an updated version: If the app itself has a bug or is incompatible, it will not work properly; 2. Uninstall and reinstall the app: If the update does not solve the problem, it is recommended to try to download again after uninstalling the app; 3. Contact App Developer; If you have trouble using AZOM Care, please contact AZOM Tech Support. If you have trouble using a third-party app, contact the app de
The following situation will cause Heat Problem: 1. The fever caused by running too much software in the background and it can be cleared in the background; 2. Heat generated when the network signal is poor; 3. Heat caused by mobile phone charging; 4. Heat caused by high ambient temperature; While River Phone is being charged, please don’t operate River Two until it finishes charging.
If you press the power button and the volume down key at the same time when you boot the smartphone, you will see a screen to select "Factory Mode" A) Please press the volume down key to select the bottom row (Reboot), and then press the power button. River Two will automatically restart and return to normal. B) Long time pressing the power on key 10s, and then can restart the phone. 2）If you press the power button and the volume UP key at the same time when you boot on the smartphone, you
(If there are important information and photos in the mobile phone, please don’t use this step since it will erase all data) How to erase content from River 1 ,Learn how to erase the information on River 1 and reset the device to factory settings: Please Erase all data at Path: “Settings-System-Advanced-Reset Options-Erase all data(factory reset)-Reset Phone- ERASE Everything”
(If there are important information and photos in the River, please don’t use these step) 1.Long press the power button + volume up button to enter the recovery mode in the shutdown state, and when the robot appears, press and hold the power button + volume up button at the same time for 1~2 seconds to enter the recovery interface to select wipe data/factory reset and wipe cache partition mode to clear Data , and then choose Reboot system now (if the machine has logged in to a Google account before, it is necessary to log in to the Google account before using it to log in for authen
Setting - System navigation - Chose Gesture navigation for full screen, and choose 3- button to show (Back, home and switch app buttons) at the button of the screen
settings - System navigation settings - back sensitivity - drag to choose the level
Send a maintenance request through the Azom Care app on your mobile phone or by filling in your data here https://www.azom.co/azom_care and we will contact you to repair the device & direct you to pay maintenance fees via our website
By pressing the button located in the bottom of the watch, by pressing and holding it a little until the screen turns off
1- Turn on Bluetooth on the device you want to pair the buds with 2- Open the buds case until you hear (Power on) and put the buds in your ear 3- Search for AZOM Buds in Bluetooth devices 4- Make sure that the Bluetooth connection is within 10 to 15 meters
You can try again by following these steps: 1- Put the headphones in the box 2- Delete the two names from Bluetooth 3- Take out the headphones from the box and then double-click on the right speaker 4- Find it in the Bluetooth and then pair it with the name shown
Disconnect the buds with the device, and forget the buds in the Bluetooth setting. Connect the buds again and take out both buds, double click the right buds head , after hearing the sound both buds are connected. In detail, pls take reference of video :
When buying a Azom buds, please charge it for at least two hours and then use it after that