FAQS

The following will explain the method to solve it: 1. You can first use the Type-C cable to connect and charge for 30 minutes. 2. Long press the power button for about 10 seconds to start the phone. 4. Press the volume down button and also power button to force restart. 5. If the phone still cannot be started, it is suggested to send the mobile phone to AZOM after-sale for inspection and maintenance.
When you store the Desert Two for a long time, keep the phone with at least half capacity of battery. Also, avoid storing or charging the Desert Two in high temperature environments, including direct exposure to the sun for a long time. All rechargeable batteries are consumables, and as the battery ages, the performance of the battery decreases. And, 1. If The battery is out of battery, and the charging icon can be displayed within ten minutes of normal charging and the battery can be charged no
When your device is charging, you'll see a lightning icon inside the battery icon in the status bar or a larger battery icon on the lock screen. If the device is charging slowly or cannot be charged, follow these steps and try again after completing each step: ⦁ Inspect the charging cable and USB adapter for signs of damage, such as broken or bent pins. Do not use damaged accessories. ⦁ Check that the connection between the charging cable, the USB adapter, and AC power is secure, or try another.
The following situation will cause Heat Problem: 1. The fever caused by running too much software in the background and it can be cleared in the background; 2. Heat generated when the network signal is poor; 3. Heat caused by mobile phone charging; 4. Heat caused by high ambient temperature; While Desert Phone is being charged, please don’t operate Desert Two until it finishes charging
Follow check these steps and try again after completing each step: 1. Check whether the app has an updated version: If the app itself has a bug or is incompatible, it will not work properly; 2. Uninstall and reinstall the app: If the update does not solve the problem, it is recommended to try to download again after uninstalling the app; 3. Contact App Developer; If you have trouble using AZOM Care, please contact AZOM Tech Support. If you have trouble using a third-party app, contact the app de
The following situation will cause Heat Problem: 1. The fever caused by running too much software in the background and it can be cleared in the background; 2. Heat generated when the network signal is poor; 3. Heat caused by mobile phone charging; 4. Heat caused by high ambient temperature; While Desert Phone is being charged, please don’t operate Desert Two until it finishes charging.
If you press the power button and the volume down key at the same time when you boot the smartphone, you will see a screen to select "Factory Mode" A) Please press the volume down key to select the bottom row (Reboot), and then press the power button. Desert Two will automatically restart and return to normal. B) Long time pressing the power on key 10s, and then can restart the phone. 2)If you press the power button and the volume UP key at the same time when you boot on the smartphone, you
If there is a new software update, the status bar will prompt, or go to “Settings - About mobile phone - Wireless Upgrade – Check for updates”
(If there are important information and photos in the mobile phone, please don’t use this step since it will erase all data) How to erase content from Desert 2 ,Learn how to erase the information on Desert 2 and reset the device to factory settings: Please Erase all data at Path: “Settings-System-Advanced-Reset Options-Erase all data(factory reset)-Reset Phone- ERASE Everything”
(If there are important information and photos in the Desert Mobile, please don’t use these step) 1.Long press the power button + volume up button to enter the recovery mode in the shutdown state, and when the robot appears, press and hold the power button + volume up button at the same time for 1~2 seconds to enter the recovery interface to select wipe data/factory reset and wipe cache partition mode to clear Data , and then choose Reboot system now (if the machine has logged in to a Google account before, it is necessary to log in to the Google account before using it to log in for authen
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